Refund and Return Policy

At ForeverHer, we are committed to your satisfaction and safety. This Refund & Return Policy outlines the circumstances under which refunds, credits, or cancellations may be issued. Because our services involve licensed telehealth consultations and custom-compounded prescription medications, certain limitations apply as outlined below.

1. Overview

ForeverHer provides telehealth consultations and custom-compounded prescription treatments. Due to the personalized nature of medical consultations and the regulatory requirements governing compounded medications, our refund and return policies differ from standard retail return policies. All policies comply with applicable federal and state laws, LegitScript certification standards, Stripe merchant requirements, and pharmacy board regulations.

2. Consultation Refunds

• Provider Denial: If a licensed healthcare provider determines during the medical review that you are not a suitable candidate for the requested treatment, you will receive a full refund of any charges associated with that order. This refund is processed automatically within 5–10 business days to your original payment method.
• Pre-Prescription Cancellation: If you wish to cancel your order before a prescription has been issued and sent to the pharmacy for fulfillment, you may request a full refund by contacting us through our website.

3. Prescription Medication — No Returns

Once a prescription has been issued by the provider and submitted to our pharmacy partner for compounding, the medication cannot be returned, resold, or reused. This policy exists because:

• All medications are custom-compounded specifically for each individual patient based on their prescription.
• Federal and state pharmacy regulations prohibit the return, redistribution, or resale of dispensed prescription medications.
• Compounded medications cannot be verified for safety or integrity once they leave the pharmacy's controlled environment.

For these reasons, fulfilled prescription orders are non-refundable and non-returnable.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect (e.g., wrong medication, wrong dosage, damaged packaging that may compromise product integrity), please contact us within 48 hours of delivery through our website. We will investigate and, at our discretion:

• Issue a replacement order at no additional cost, or
• Provide a full or partial refund.

You may be asked to provide photographs of the damaged product and packaging for our records and to assist with the investigation.

5. Subscription Cancellations

• ForeverHer subscription services automatically renew at the then-current rate unless cancelled before the renewal date.
• You may cancel your subscription at any time by contacting us through our website or through your account settings.
• Cancellation takes effect at the end of the current billing period — you will continue to receive any remaining treatment for the period already paid.
• No partial refunds are issued for the unused portion of a current billing cycle.
• If you cancel before the pharmacy has compounded your next shipment, we will make reasonable efforts to prevent fulfillment and issue a refund for that cycle.

6. Chargebacks & Disputes

If you have a billing concern, we strongly encourage you to contact us directly through our website before initiating a chargeback with your bank or credit card company. We are committed to resolving issues promptly. Filing a chargeback without first contacting us may delay resolution and could result in suspension of your account pending investigation.

ForeverHer, Inc. is the merchant of record for all transactions and is solely responsible for handling all chargebacks and payment disputes.

7. How to Request a Refund

To request a refund or report an issue with your order, contact us through our website.

Please include your full name, order number, and a description of the issue. We aim to respond to all refund requests within 2 business days and process approved refunds within 5–10 business days to your original payment method.

8. Refund Processing

• All approved refunds are credited to the original payment method used at checkout.
• Refunds typically appear on your statement within 5–10 business days, depending on your financial institution.
• ForeverHer does not issue refunds via cash, check, or alternative payment methods.

9. Right to Modify This Policy

ForeverHer reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.